Visitor FAQ

​​When can we visit? All visits to the ranch are by appointment only. 

How long does the Cuddle Cabin take? The Cuddle Cabin is approx 50-60 minutes

What is the age limit for encounters? Cuddle Cabin is for ages 4 and up only. 

What is the dress code? Closed-toed shoes, ankles, and feet should be fully covered. Please do not wear any loose jewelry,  loose clothing, or strong perfume/cologne. Please leave tobacco products in your vehicle and keep long hair tied up.

What should I wear? Comfortable clothing, the Cuddle Cabin is indoor. 

 

Are outside pets welcome in the zoo? We love animals but due to the safety and bio-security hazards, there are no personal animals allowed. Guests requiring ADA registered service animals are permitted to enter the ranch. 

Is my Cuddle Cabin private? Yes, only your party and will be in the Cuddle Cabin.

What happens if it rains? Our Cuddle Cabin is indoor and we can stay dry with the animals.

   

Do you give group discounts? We specialize in small private party experiences and don't offer large group options over 10 at the moment. 

Is the ranch open on holidays/holiday weekends? The ranch is open most holidays.

Is the ranch open during the winter? Yes, we are open all year round.

Do you rent wheelchairs, wagons, or strollers? Equipment rental is not available. However, you are welcome to bring your own to the ranch.

Is the ranch handicapped accessible? Yes. However the ranch is outdoor and more rustic and most paths are gravel, rock, or grass. 

Are there any rules about the ranch I should know prior to my visit? 

  1. All visitors must be accompanied by a staff member at all times. 

  2. No radios or loud music of any kind is allowed while visiting

  3. Running is not allowed 

  4. No smoking on ranch grounds​

Is smoking allowed at Janda Exotics? No, The ranch is a smoke-free zone. 

What payment methods do you accept? Cash, Paypal, VISA, and MasterCard. State tax is applicable on most purchases.

Do you have an ATM on the ranch? We do not have an ATM on site. We do accept credit cards.

Do you have a concession stand? We do not sell any food or concessions at this time. 

Do you have a gift shop? Yes. Our gift shop has t-shirts, JEAR merchandise, and pet supplies. VISA and MasterCard are accepted in the gift shop. We also have our online gift shop. 

 

Where are the restrooms located on the ranch? Our public restroom is located near the parking area, up the ramp next to the sales office/gift shop. 

Can I, my family, or a group volunteer at the ranch? At this time we do not have a volunteer program, please check back with us in the future for opportunities. 

 

Can I take videos and photos? Yes, we encourage personal photos, don't forget to share your pics on our forums page.

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Animal Experiences

  • All experiences are by appointment only

  • All encounters are 100%  guided

  • Hands-on, interactive and up-close

  • One of a kind experiences

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Dress Code for all  Experiences

  • Please wear long pants 

  •    Closed-toed shoes (tennis shoes or boots) ankles and feet need to be fully covered (no exposed skin)

  •  No loose jewelry, watches or bracelets

  •  No loose clothing

  •  No strong perfume / cologne

  •  Leave tobacco products in vehicle

  •  Long hair tied up

**Wear clothes and shoes that you don't mind getting dirty**

NOTICE! 

We go at the animal's speed, the time of an animal experience may be adjusted or delayed when an animal has become overstimulated or needs rest or playtime. We always put the well-being of our animals first. Due to an animal’s age or its temperament at the time of an experience, we cannot guarantee that on any experience you will be able to hold the animal.

 

With patience, we will give you the best experience possible and assure the well-being of our animals.