Visitor FAQ

​​When can we visit? All visits to the ranch are by appointment only. 

How long does the tour take? The Cuddle Cabin is 45 minutes and the tour combo takes about 1.5 hours. Depending on your visit and the number of people in your party the time may vary.

What is the age limit for encounters? Tours and Cuddle Cabin is for ages 4 and up only.  Private groups and parties have no age limit.

What is the dress code? Closed-toed shoes, ankles, and feet should be fully covered. Please do not wear any loose jewelry,  loose clothing, or strong perfume/cologne. Please leave tobacco products in your vehicle and keep long hair tied up.

What should I wear? Long pants are recommended. Be sure to wear clothes and shoes that you don't mind getting dirty. The tour is outdoor and may require a jacket.

Will I get dirty on the encounters?  If there has been recent rain there may be some muddy paws or walkways. Animals are messy sometimes you may get a little dirty while handling them, we have washing stations and wipes for such instances.

 

Are outside pets welcome in the zoo? We love animals but due to the safety and bio-security hazards, there are no personal animals allowed. Guests requiring ADA registered service animals are permitted to enter the ranch. 

Is my Cuddle Cabin private? For groups of 6 or less, there may be another group with you. For groups of 7 or more, the cabin is private.

What happens if it rains on a tour? Our Cuddle Cabin is indoor and we can stay dry with the animals. We will try to accommodate for the weather as much as possible. 

Do you provide refunds or rain-checks if we are not able to finish the tour? Once the tour starts we try our very best to accommodate the tour and to see all of the animals but we cannot provide rain-checks or refunds. Please be advised.

   

Do you give group discounts? We specialize in private party experiences, but we do offer group gatherings and parties. 

How do I check available dates for booking birthday parties or group visits? Please fill out a request form on the private party page. 

Is the ranch open on holidays/holiday weekends? The ranch is open most holidays.

Is the ranch open during the winter? Yes, we are open all year round.

Do you rent wheelchairs, wagons, or strollers? Equipment rental is not available. However, you are welcome to bring your own to the ranch.

Is the ranch handicapped accessible? Yes. However the ranch is outdoor and more rustic and most paths are gravel, rock, or grass. 

Are there any rules about the ranch I should know prior to my visit? 

  1. All visitors must be accompanied by a staff member at all times. 

  2. No radios or loud music of any kind is allowed while visiting

  3. Running is not allowed 

  4. No smoking on ranch grounds​

Is smoking allowed at Janda Exotics? No, The ranch is a smoke-free zone. 

What payment methods do you accept? Cash, Paypal, VISA, and MasterCard. State tax is applicable on most purchases.

Do you have an ATM on the ranch? We do not have an ATM on site. We do accept credit cards.

Do you have a concession stand? We do not sell any food or concessions at this time. 

Do you have a gift shop? Yes. Our gift shop has t-shirts, JEAR merchandise, and pet supplies. VISA and MasterCard are accepted in the gift shop. We also have our online gift shop. 

 

Where are the restrooms located on the ranch? Our public restroom is located near the parking area, up the ramp next to the sales office/gift shop. 

Can I, my family, or a group volunteer at the ranch? At this time we do not have a volunteer program, please check back with us in the future for opportunities. 

 

Can I take videos and photos? Yes, we encourage personal photos, don't forget to share your pics on our forums page.

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Animal Experiences

  • All experiences are by appointment only

  • All tours and encounters are 100%  guided

  • Hands-on, interactive and up-close

  • One of a kind experiences

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Dress Code for all  Experiences

  • Please wear long pants 

  •    Closed-toed shoes (tennis shoes or boots) ankles and feet need to be fully covered (no exposed skin)

  •  No loose jewelry, watches or bracelets

  •  No loose clothing

  •  No strong perfume / cologne

  •  Leave tobacco products in vehicle

  •  Long hair tied up

**Wear clothes and shoes that you don't mind getting dirty**

NOTICE! 

We go at the animal's speed, the time of an animal experience may be adjusted or delayed when an animal has become overstimulated or needs rest or playtime. We always put the well-being of our animals first. Due to an animal’s age or its temperament at the time of an experience, we cannot guarantee that on any experience you will be able to hold the animal.

 

With patience, we will give you the best experience possible and assure the well-being of our animals.