Where are you located?
We are located in San Marcos Texas, between Austin and San Antonio.
Do you ship animals?
YES! We offer safe air shipping through American Airlines or Continental Airlines. We have shipped for over 10 years with these airlines and NEVER had any serious problems. It is very safe, and fast! We schedule and book all flights and you arrive at the airport to pick the baby up.
Is shipping safe?
Absolutely. I have been shipping live animals using the airlines for many years, I have shipped my own personal pets with no issues or concerns.
All live animal shipping is SAME DAY. I drop the babies off in the morning, they arrive to you within a few hours.
All animals are in a roomy kennel with appropriate blankets or bedding to keep them comfortable. For lower temperatures animals may be shipped with additonal blankets or even heat packs.
Small and nocturnal animals are shipped completely covered, no one can see in and they cant see out. This keeps them in a calm, dark environment without unnecessary stress.
Do you ship animals to Canada or other countries?
We no longer offer shipping to other countries, the shipping process is too long for our babies. Safety for our babies comes first. We can ship to border cities where you can make arrangements to drive the pets across, but you are solely responsible for any entry requirements needed for your country.
Do you offer a Health Guarantee?
Absolutely, we offer a one year genetic health guarantee as well as an "arriving healthy" guarantee on all our animals. You may read our full Warranty at the bottom of the Available Babies page, or the Available Piglets page.
Why are some babies only available during certain times of the year?
Some species like flying squirrels and prairie dogs have very specific breeding cycles and ONLY have babies during certain times of the year. We offer the hand fed babies when they are "in season". Although most of our other species breed all year round.
Do you take deposits for babies?
We no longer accept deposits, payments, or payment in full on any baby unless they are born and you are placing a deposit on a specific baby.
Please note that all deposits are NON-refundable.
If you change your mind on an animal and change your deposit to a different animal you will lose half of your deposit.
Can we come pick up our baby and visit the animals?
We breed and maintain our animals at and in our home. We do not allow anyone to come to "look around" as we are not a zoo. We also maintain a sanitary and quarantine environment and our licensing does not allow visitors in certain areas of our facility.
We realize that you may be making a sizable investment in our animals, and we encourage you to come to pick up your new baby whenever possible. We prefer this option as it allows us to meet you, and gives us the chance to help you in the initial introduction to your exotic baby and the responsibilities it will entail.
However, in order to breed exotics successfully and to minimize disturbances so as not to stress our animals, we must limit our visitors to pickup only.
There are sites that reccommend you visit a facility before you buy, and many encourage you to spend time with other’s exotic pets to “get a feel” for the animal you are interested in. Many exotics are bonded exclusively to their humans and whether in breeding situations or pet homes, will hide at the sight of strangers. This experience will in no way give you an understanding of the bond between an exotic and their human. If you feel you need to physically see what a particular exotic looks like, I recommend a zoo or other exhibiting facility.
Will you take in unwanted exotics?
If you obtained an exotic and can no longer care for it, we will take in certain exotics in need of homes if we have available space.
We offer a no questions asked return option on all of the animals that we sell. If at any time after the sale you no longer are able to keep your exotic we will take them back . We do not "buy" any animals back.
Any animals that are surrendered to us will be immediately seen by one of our vets and health, temperament, age and pet quality will be determined. If the animal is able to be adopted out we will work to find it a home within our network of animal enthusiasts and clients for a very minimal adoption fee, only to cover expenses and to ensure a good home.
If you are interested in adopting an exotic please contact us for availability.
Can I come volunteer to work with the animals?
We offer a few opportunities for high school, college students or animal lovers to come volunteer to work hands on with Ashley and the animals to gain experience, work community service hours or to gain hands on experience working for the animals. This is not available at all times, and not everyone is suitable for this opportunity. The volunteer work is as needed, and would include renovating and enhancing enclosures, cleaning enclosures, bathing animals, cleaning, feeding, giving playtime and out-of-cage time for our animals. Please email us for more info. We have paid feeding and cleaning positions for more permanent job seekers, but we currently have no positions open.
Do we have satisfied client references?
We have been breeding and raising exotics since 1999 and we have literally hundereds of very happy clients and countless repeat clients; all of whom I will not subject to countless emails, calls or letters to help me sell more animals. In the past I have given out references to anyone who asked, but this was abused and Im not going to have my clients called 20 times a day for a simple reference. We are on Facebook and have many clients stay in touch with us there and have discussions on our page.
What type of vet care do the animals at Janda Exotics receive?
We work with 3 different vet offices, each with extensive experience and each with specific animals that they see of ours. We have annual vet visits to our home/facility to ensure our animals are as healthy and happy as possible.
Our vets are not in the business of helping us sell animals and we will not release their names or numbers for vet references. If you purchase an animal that received vet care from one of our vets you may be provided with that vets information, upon request. If you are local we will recommend one of our vets for your specific exotic.
I think my animal is sick, what should I do?
If you got your animal from me or from someone else please DO NOT CALL ME. Your first call should be to the vet that you established BEFORE you got your exotic. I cannot stress this enough, I am not a vet so please do not call me for advice, I will tell you to immediately call your vet. I do not want to sound insensitive on this subject but as a responsible exotic pet owner you should have an established vet who can treat your exotic on standby before you purchase one. Owning any animal will mean trips to the vet for illnesses and/or general treatment and care visits. This is not something that you should take lightly as this could mean the difference between life or death for your baby.
Why are some pets less expensive than others?
We keep our prices on the low end of the market on most of our animals. All of our babies are individually priced based on sex, color, and estimated adult characteristics. We are a family owned business and our animals have certain expenses that are covered by these babies we sell. Our number one priority is finding the BEST home possible. We work with people on payments, breeder loans and trades when applicable.
How do I select a proper exotic pet breeder?
When interviewing and deciding on a breeder you should consider the following:
Are they properly licensed? In the USA, it is ILLEGAL to sell many exotic pets without the proper USDA license , it is also ILLEGAL to purchase an exotic from someone who is not licensed by the USDA.
Do they have any type of owner screening? Is the breeder literally selling pets on the internet with no phone call or email required? Pets ARE NOT accessories or clothing! They are living and breathing and all require special precautions and care. These are the worst breeders in my opinion, they do not care about the future of their babies and will sell them to the first person to send them the money regardless of the persons ability to care for the animals. I also believe that "online applications" are inappropriate and should take the place of a phone call to determine adoptions.
Can you come visit your pet and meet the parents prior to making the commitment? It is so important to know exactly what you are getting into and genetics plays a large role in that. Meeting the pets parents and visiting the breeders home is very important. If the breeder will not allow home visits, look somewhere esle. Although not many breeders will "show you around" and let you into certain areas with animals due to disease and animal welfare.
Cant I just go buy one from a Petstore? You have to remember this, a pet store wants to SELL you stuff. They will tell you everything you want to hear about a pet to get you to buy it. Most of them do not breed their own animals and do not know how to properly care for them either. If you visit a pet store, ask questions and look around for yourself. Use common sense- and not ALL petstores are bad! I personally know many local and out of state pet store owners who are very good and care about the animals.
Does everything sound too good to be true? Is a breeder selling litters, and litters of mini pigs that wont get over 10 pounds? Or a kinkajou infant that is bottle raised for under $1000? Or a 6 week old flying squirrel during the non-breeding season? If it sounds too good to be true TRUST ME....IT IS!! I have been in this business since 1999 and the scams and lies that were told then are still being told today. Use common sense people! This is the easiest "trap" to fall into. Some breeders will literally say anything to make a sale inlcuding lying about the age of an animal to make it appear smaller.
Does the breeder have bad reviews online? To get a good idea about who the breeder is and how predominant they are in the animal industry, Google them!
Keep in mind that every single breeder of any animal has had a bad complaint, a scorned customer or a rival breeder. It is 100% normal to find one or maybe even two bad reveiws or complaints on a breeder, if there are more than that there may be a problem. Do not trust "testimonials" on the breeders website. Many times these are staged and written by the breeder and if a negative review is written the breeder would certainly not post those or would delete them.
Does the breeder genuinely care about the animals? This is the hardest to determine. I like to get a feel for the breeder, read their whole website- what is their mission, goal? Is there care info on the page or is there just price tags everywhere? Use your common sense in this one.
Do they ALWAYS have babies? To me this is a big red flag. If a breeder has 20+ babies available ALL the time there is no way that each baby is getting the proper attention and socialization. Mill breeders are common in the pet world and some even have very fancy, clean websites with pictures and info. Look at the AMOUNT of babies they sell, and the attention each animal gets. We have alot of animals all of which are our personal pets, but more than half of our animals are not paired up to breed, we give EVERY female a rest after a pregnancy and we do not prematurely breed any animal. We very rarely have babies available, and almost every animal we have has a waiting list for babies. Do not buy from mill breeders!
Why purchase a pet from Janda Exotics?
We are licensed through USDA, and Texas Parks and Wildlife to operate, care for and own our animals. We are here for the animals, not to make a quick buck. Over 75% of our animals eat fresh fruit and meals that are prepared and cooked for them daily- we stay away from as much processed and "commercial diets" as possible. The health and happiness of our animals comes first and foremost.
Do you sell food and supplies?
Due to incredible demand, we are now offering our most requested food and supplies on the Pet Supplies Page.
Why does your site say something different from another breeders website?
Our site has one goal- to educate people about the care of exotic pets and mini pigs. The suggestions, care guides, housing, feeding and general handling recommendations are what have worked for us. We have been caring for many of the species we raise for 10+ years and would never knowingly place any animal in danger. If you feel that another recommendation works better for you and your animal we suggest you take the advice that you feel works best for you and your pet.
Do you raise/sell any other species not listed on the website?
We have an extensive network of excellent exotic pet breeders and if we dont have something you are looking for we can certainly steer you in the right direction to another licensed breeder.
* On that note we would be happy to network with anyone interested in trades/ breedings or simply to connect and share notes or experiences.
Is a specific pet legal where I live?
Since every state, city, county and even certain home owners associations all have different laws and guidelines for owning pets there is no way for us to know the laws in your area. It is your responsibility to find out if you need a permit or if you are allowed to have the animals in your home. A good place to check is your state USDA office which can be found here, just follow the link and click on your state: http://www.aphis.usda.gov/animal_health/area_offices/
** We will NOT knowingly ship animals into illegal states or countries**
All images and original text is the property of Janda Exotics Copyright 2010
||Several animals, even different species, may be shipped together for a minimal additional cost, depending on shipment. *Not all species or animals can be shipped together*
||Shipping cost covers airline ticket, kennel & other shipping supplies, travel time to airport, and paperwork required for travel.
||Total cost runs $100- $300 for a single crate depending on destination airport, temperatures, animal(s) being shipped and day of shipment.
||Cost may increase during certain times of the year due to extreme temperatures, in the middle of summer or winter. In the case of weather issues we will have to use Continental airlines which maintains all temperature controlled transport trucks and facilities. The cost for Continental airline is $200-$300 depending on what is being shipped.
||Shipping is done same-day, we will drop of your baby in the morning and you will receive your baby within a few hours depending on how far you are from Texas.